Where are you located?  Our bakery and storefront is located in Santee, California. Just east of San Diego.


Do you ship? Yes, we ship nationwide. We time our shipping based on zip code and add couple of extra days for delivery.  Unfortunately, we can't guarantee delivery dates once package leaves our store. 


How do I place a custom order? Please email us your design details, quantity needed and pickup or event date if shipping.  We will review the details and ask any questions we may have.  You can email us through "Contact Us" page or directly: contact@natsweets.com

How do I pay?  Once details are finalized, we will email an invoice.  Invoices are generated though PayPal, but you do not need a PayPal account to pay.  Just click on "Pay by Credit Card" button in the next page.  Invoice must be paid by due date to confirm availability.  Orders will be automatically cancelled if invoice is past due.  


How do I store my cookies?  Cookies will stay fresh in original packaging for 10 days.  You can freeze up to 3 months.  Please do NOT refrigerate.   


My event was just cancelled, what is your refund policy? Full refund will be issued 10 days prior to shipping date or seven days prior to pick up.  No refund after deadline.



                                                     Due to high volume of emails availability is not guaranteed with conversations.