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             Shop Our Designs:  Please check available designs and allow required time to prepare your order. For rush orders, please call the store to check availability before placing your                  order online.  For shipping:  Please add your address and event date at checkout.  Shipping invoice will be billed separately. 

           

             Custom orders: Custom orders must be placed through email to avoid any miscommunications. Please use "Custom Orders" tab or email us directly at contact@natsweets.com                   We will reply within 48 hours.  

           

            Local pickups: Orders are ready by 10 am. Please let us know if you need to pick up earlier.   

           

            Shipping:  We ship nationwide using UPS and occasionally USPS or FedEx. 

          

           Storing your cookies: Cookies will stay fresh in original packaging for 10 days.  You can freeze up to 3 months in original packaging.  Take cookies out of the freezer and leave on               the counter in original packaging to defrost. Please do NOT refrigerate.               

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           Cancellation and refund policy: Refund will be issued (less 3% payment processing fee) 10 days prior to shipping date and seven days prior to pick up.  No refund after the                          deadline.

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                                                     Due to high volume of emails availability is not guaranteed with conversations. 

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