Shop Our Designs: Please check available designs and allow required time to prepare your order. For rush orders, please call the store to check availability before placing your order online. For shipping: Please add your address and event date at checkout. Shipping invoice will be billed separately.
Custom orders: Custom orders must be placed through email to avoid any miscommunications. Please use "Custom Orders" tab or email us directly at firstname.lastname@example.org We will reply within 48 hours.
Local pickups: Orders are ready by 10 am. Please let us know if you need to pick up earlier.
Shipping: We ship nationwide using UPS and occasionally USPS or FedEx.
Storing your cookies: Cookies will stay fresh in original packaging for 10 days. You can freeze up to 3 months in original packaging. Take cookies out of the freezer and leave on the counter in original packaging to defrost. Please do NOT refrigerate.
Cancellation and refund policy: Refund will be issued (less 3% payment processing fee) 10 days prior to shipping date and seven days prior to pick up. No refund after the deadline.
Due to high volume of emails availability is not guaranteed with conversations.