How do I place an order? Please check available designs on "Click & buy Items!" tab. For custom orders, you may email us directly at contact@natsweets.com or use "Contact Us"                 tab.  We will reply with any questions and provide pricing.  Invoice will be sent once details are finalized. 

             

            Do you ship? Yes, we ship nationwide using UPS or USPS. We time our shipping based on delivery zip code and add couple of extra days just to be safe.  Unfortunately, we can't                  guarantee delivery dates once packages leave our store.

             

            Where are you located?  Our bakery is located in Santee, California (just east of San Diego County). Our store front is open during store hours with various random decorated                   cookies, cake pops, rice krispies and gourmet cookies such as chocolate chips, salted butterscotch and snickerdoodle.            

     

            How do I pay?  Once details are finalized, we will email an invoice.  Invoices are generated though PayPal, but you do not need a PayPal account to pay.  Just click on "Pay by                        Credit Card" button in the next page and checkout as a guest.  Invoices must be paid by due date otherwise your order will be automatically cancelled without notice.    

          

           How do I store my cookies?  Cookies will stay fresh in original packaging for 10 days.  You can freeze up to 3 months.  Please do NOT refrigerate.   take your cookies out of the                     freeze and defrost on the counter 3-4 hours before your event in original packaging.               

 

           My event was just cancelled, what is your refund policy? Full refund will be issued 10 days prior to shipping date or seven days prior to pick up.  No refund after the deadline.

                                                                         

                                                                                              

                                                     Please note:  Due to high volume of emails availability is not guaranteed with conversations.