Custom Orders/FAQ | natsweets-cookies

Click & Buy Items: Please check available designs on "Click & buy Items!" tab and allow required time to prepare your order. If less time, please call the store to check availability before placing your order. Orders will be refunded if we are unable to meet pickup deadlines. Ready notifications will be sent once your order is ready for pickup.

Click & Buy Items are available to ship. Please add your address and event date at checkout. An invoice will be sent for shipping fee.

Custom orders: Custom orders must be placed through email to avoid any miscommunications. Please use "Contact Us" page and provide details. We will reply within 48 hours with any questions. An invoice will be sent once details are finalized. Custom orders must be prepaid by invoice due date. Orders are automatically cancelled once invoice is past due.

Local pickups: Orders are ready by 10 am. Please let us know if you need to pick up earlier.

Shipping: We ship nationwide using UPS and occasionally USPS or FedEx. We time our shipping based on delivery zip codes and add couple of extra days for unexpected delays. We cannot guarantee exact delivery dates.

Storing your cookies: Cookies will stay fresh in original packaging for 10 days. You can freeze up to 3 months. Take your cookies out of the freezer and leave on the counter for 4 hours in original packaging. Please do NOT refrigerate.

Cancellation and refund policy: Refund will be issued (less 3% payment processing fee) 10 days prior to shipping date and seven days prior to pick up. No refund after the deadline.

Please note: Due to high volume of emails availability is not guaranteed with conversations.